By having your marketers or customer care professionals become data analysts with ThoughtSpot, you can empower them with specified data such as dropped calls by area code, new subscribers by campaign, and subscription growth rates.
The instant answers that can be accessed through a simple search by staff in subscriber marketing, customer care or store operations is invaluable and will drive excellence. The various experts that can benefit from ThoughtSpot include:
Finance managers can drive additional up-sell opportunities by analysing growth rates across different pricing plans and models using ThoughtSpot.
By analysing usage data, customer information and social media posts to improve subscriber insights and campaign results, marketing managers can identify top customer segments.
Customer care professionals can provide proactive customer care with instant access to customer complaints, network service issues and location data, reducing customer churn.